FAQ - Frequently Asked Questions

We're the only pet store in Singapore that human-tests every product first. Before any imported item reaches your fur baby, our team personally examines ingredients, tests materials, and even tastes treats when safe to do so. We also handle all the costly import logistics - from expensive overseas shipping to customs clearance - so you get premium products without the hassle.

Yes! We taste pet treats (they're surprisingly good!), and even teeth wipes (to ensure these are tasteless and safe), test wipes on our own eyes (to prevent stinging) and examine every ingredient for safety. If we wouldn't use it ourselves, we won't sell it to your pet. This hands-on approach ensures every product meets our strict quality standards.

Premium imported products involve significant costs: international shipping fees, customs duties, extended delivery times, and currency fluctuations. However, we absorb much of these import complexities and only select products that justify the investment through superior quality, safety standards, and innovative design that you simply can't find locally.

Most products are ready for immediate dispatch within Singapore as we maintain local inventory. Delivery can take 1-3 days and there will be tracking of your delivery orders. For International Shipping, please contact us for shipping rates and delivery timing.

Currently, we focus on dogs and cats as these are our areas of expertise. Our curated selection includes grooming essentials and accessories at this point of time. We're expanding to other products should any meet our stringent test. We also source for products based on customer demand, so reach out to us and let us know what you're looking for!

Absolutely! We offer a 7-day satisfaction guarantee. If your fur baby isn't happy with any unopened product, you can return it for a full refund. For opened items (like grooming essentials), we evaluate returns case-by-case because we understand every pet has unique preferences.

Every product goes through our 4-step screening process: material screening and certified safe from harmful chemicals, ingredient analysis, human testing by our team, and final approval based on import cost justification. We only work with reputable international brands that meet or exceed Singapore's pet product safety standards.

Yes! As fellow pet parents, we love helping you find the perfect products. Contact us with details about your pet's age, breed, size, dietary restrictions, or behavioral needs, and we'll provide personalized recommendations from our curated collection. Our goal is making pet care effortless for you.

We're developing a loyalty program for regular customers and offer bulk pricing for certain items. Multi-pet households and repeat customers often receive special pricing. Join our mailing list to be notified about exclusive deals and early access to new imported products.

Follow us on social media and subscribe to our newsletter for first access to new imports. We often share new product previews and exclusive customer offers. You can also contact us directly to request specific products from overseas suppliers.